Frequently asked questions · Adelaide
Answers about psychology, assessments, referrals and NDIS.
Start with the question closest to your situation. If you are unsure, call Neurospa Psychology to discuss the most appropriate next step.
Not sure where to start?
Call the clinic with the main question, age group and practical context. We can discuss whether therapy, assessment or referral information is likely to be the most useful starting point.
Call to discuss the question before booking and clarify the relevant pathway.
Choose a pathway
Select the area closest to your question for more detailed information and a clear next step.
Children’s & adult assessments
Information about cognitive, learning, psychoeducational and other assessment pathways.
Explore assessments →Psychology therapy
Information about individual therapy, telehealth and practical booking options.
Explore therapy →NDIS information
Practical information for participants, families, referrers and support teams.
Explore NDIS pathways →School & professional referrals
Information for schools, GPs, referrers and professionals considering an assessment pathway.
Explore referral information →Common questions
These answers provide general practical information. A call to the clinic can help clarify your individual question.
Booking & appointments
Do I need a referral to book?
Many people can call the clinic directly. Some referral pathways or funding arrangements may have specific practical requirements, which can be discussed when you call.
Should I call before booking online?
Calling first is often helpful when the service question is complex, an assessment is being considered, or you are unsure which appointment type is suitable.
What should I bring to an appointment?
The useful information depends on the service. Call the clinic before sending documents so the relevant material can be discussed.
Assessments
Which assessment is right for my child?
The suitable approach depends on the main question, school context and the information already available. Call the clinic to discuss a starting point.
Does an assessment guarantee a diagnosis, school support or funding outcome?
No. Assessment information can help clarify a question, but it does not promise a diagnosis, school adjustment, eligibility decision or funding outcome.
Can a school or professional provide information?
Schools and professionals can call to discuss the practical process. Appropriate parent or guardian consent is important before personal information is shared.
NDIS & referrals
Can an NDIS participant or support coordinator call?
Yes. Participants, families, support coordinators and professionals can call to discuss the relevant pathway and practical consent arrangements.
What does an NDIS referral need to include?
The suitable information depends on the question. Call before sending documents so the practical requirements can be discussed.
Does an assessment guarantee NDIS funding?
No. Funding and eligibility decisions are made by the relevant decision-maker. An assessment does not guarantee a particular outcome.
Therapy & privacy
Is Neurospa Psychology a crisis service?
No. For urgent help, contact Lifeline on 13 11 14 or call 000 in an emergency.
Should I send detailed clinical information through the contact form?
Please avoid sending detailed clinical records or urgent information through a website form. Call the clinic to discuss the best way to provide relevant material.
Can I book therapy online?
Online booking is available. If you are not sure which pathway fits your needs, call first to discuss the appropriate next step.
A clear way forward
Start with the question
Identify the therapy, assessment, referral or NDIS question you want to discuss.
Choose a pathway
Use the pathway cards or call the clinic if you are unsure where to begin.
Discuss practical details
Clarify consent, relevant information, appointment options and booking steps.
Book the next step
Call to book or use online booking once the appropriate pathway is clear.
Still have a question?
Call Neurospa Psychology to discuss the most suitable next step for your situation.